In order to use the app and the website of the company, the user must provide correct and accurate information without falsehood while registering the account. The information like a password, image and video files, and a user’s location could be collected, including (i) the proper username and password, (ii) the e-mail address, (iii) the country of residence, (iv) the language information (v) the gender. The app and the website of the company is used for the personalized service of the user according to the initial settings of the user. For example, by using the county information the app and the website may provide the list of tutors locating in the same country as the user’s.
The company collects following information about the usage of the app and the website in order to provide more improved service to the users:
(ⅰ) Time of access to the app and the website (ⅱ) Time and quantity of video chat sessions (iii) Information about the usage of the app and the website’s features (iv) inflow route etc.
Also in order to confirm the specific information about the app and the website Google Analytics(Web log analysis service) provided by Google is used based on the log files and cookies (confer written above). The service provides the analysis and statistics data in order to allow analysis the usage of the company’s website.
The user can acquire more detailed information about the method of weblog information collection using the Google weblog analysis in http://www.google.com/analytics/
If the user uses the app provided by the company, the individual identification information about the device used to access the app is collected with other information, such as:
(I) Type of the device (ⅱ) Operating system (III) Mobile communication company (ⅳ) Language settings (ⅳ)Device ID
In order to use the paid service of the app provided by the company, such as the video chat, the learner must make the payment to purchase the amount required before beginning the video caht session. The learner makes the purchase via payment systems of the other companies (including PayPal). Accordingly such third party companies must provide the information used for the purchase and payment. The company cannot access to the purchase information, except for the identification about the learner’s purchase and the amount of purchase. While using the purchase and the payment information, the policy of other companies of the payment system is applied. The company may use the individual identification information and the purchase information used for the remittance, in order to transfer the income of the tutors registered and working in the app of the company.
The record of the sessions
The information storage in the server of TokBox can be shared with the subsidiary companies, agents, service providers and the present or future business partners of TokBox.
TokBox uses the information written above in order to provide, improve and upgrade the product and the service for the existing business purposes and other legal business purposes as well. If the user requires detailed information about the information collection, usage and disclosure policy of TokBox, the user may make inquiries to TokBox using the number of the user (Official website of TokBox: http://www.tokbox.com)
If the user participates in the video chat session provided in the app, the session is recorded. The company may use such records without limitations for the purpose related to the internal administration of the company, such as the improvement of the service, the resolution of conflicts, the education through recorded video clips, the monitoring purposes, the tutor evaluations etc.
For the reviewing purpose, the records of sessions might be presented to the user or other users individually via the website or the app for the purpose of the improvement of the service. According to the clause 4 of the article 9 of the Terms of service, the company has the right to use the records.
For the purpose of tutors registration, the company requires and acknowledges following information: age, gender, the country of birth and ethnical background, language, educational level, interests, certificate information etc. The tutors agree that such information will be utilized to provide personalized service to the learners by recommending and matching the tutors with the learners based on the personal information. The learners also may utilize the personal information provided by the tutors in order to find and select the tutor within the app.
If the user sends personal mails to the company in the forms of the feedback, electronic mails, texts, postal mails etc; the company collects the information sent from the users. The company uses collected information for the purpose of the customers service, conflict resolution, legal problem resolution etc., and storages the information if needed.